RETURN POLICY

Right of Withdrawal Under Law (DL 22/05/99 . 185), article 5 of the DL185/99 and subsequent amendments, for the protection of consumers, regulating distance contracts, the customer is entitled to withdraw if the product purchased does not meet your requirements, without any penalty and without specifying the reason, no later than fourteen (14) days from the date of receipt of goods. To exercise the right of withdrawal, the customer must send by e-mail the notice of withdrawal. The return of goods, in a suitable packaging that protects the integrity, must be made within the below address, no later than fourteen (14) days from receipt. The shipping paid by the customer must be with an expedition to monitor (trackable). As soon as we received the package with the return, it will be our care to verify the integrity and correspondence with your purchased item which should be complete with all the original parts (including any documentation and accessories): in the case of return items damaged or tampered with will not be able to provide refund the amount paid for the purchase of products, (the integrity of the returned goods is an essential condition for the exercise of the right of withdrawal) and the object itself will remain available to the customer at our shop for collection at his own expense. Evaluate the integrity of the goods, we will refund - excluding shipping fees - the object of purchase in the shortest possible time, the refund will be made within 30 days of receipt of notice of cancellation.

The buyer may request to withdraw from the contract and the seller reserves the acceptance of the annulment of the same. The cancellation will have to be exclusively in writing an email to info.quoio@gmail.com, within 14 days of receipt of goods or by sending a notice to CUIR di Ciro Brandi, Via dei Serragli, 69R - 50124 - Firenze - Italy, by registered letter with acknowledgment of receipt. You can anticipate such communication by fax at number +39 055 2608391, provided that it still follow within 2 days of regular mail.

 




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